Description:
In today’s competitive marketplace, outstanding client service lies at the heart of sustainable customer loyalty. Markus shares his experience, techniques and guidelines for working with demanding agencies, coping with angry customers, minimizing stress, and making designers and programmers feel great about doing their jobs. Making use of real-world examples, he will provide insights and ideas about improving customer relations. His approach of customer service will make your job as a designer or programmer not only easier but more fun and more meaningful.
